German-speaking support teams, run from Kosovo.
You buy a running service, not a headcount. We hire, train, and manage the agents in Prishtina, and we keep them.
For European companies that need German-language capacity without building an operation abroad.
What we do
The output of an in-house team, without opening one abroad.
Solva Teams builds and runs dedicated German-speaking teams for customer support and back-office work. Your customers talk to people we employ, train, and manage on your behalf: reachable, accountable, and briefed on your product.
You’re billed monthly per active full-time agent. We carry the employment, the infrastructure, and the operational risk. You manage the work, not the payroll.
How we work
One team, built with you and run end to end.
Four steps from first call to a live team. You stay in control of who joins it.
Understand
You tell us the role: language level, hours, volume, and what “good” looks like for your customers.
Build
We recruit and test in Prishtina, then set up the workspace, tools, backup power and redundant internet.
Select together
We select for language, capability and fit, then agree the team structure with you. We bring you a shortlist of strong candidates for the final interview, and you make the final choice.
You decide who joins your teamRun together
The team goes live, billed monthly per active full-time agent. We handle the people and the risk; leadership stays involved on every account.
Retention is the product.
In this business, the teams that stay are the ones that get good. We employ the agents and build a place worth staying in, so you’re not paying to re-train a new team every quarter.
What we guarantee
Three things you can hold us to.
Downtime stays our problem
Every seat runs on backup power and a second internet line. A power cut in Prishtina never reaches your customers.
German that sounds like German
We test every agent in standard and Swiss German before they start, so it’s not your customers who find the gaps.
The team that stays
We employ the agents and invest in keeping them. You work with the same people long enough for them to master your product.
About
A focused operation, not a call centre that does everything.
We’re based in Prishtina and we’ve spent years hiring, training and running support teams in this market. Kosovo has a deep pool of fluent German speakers, including rare Swiss German, and a young workforce built for this work.
Contact
Tell us what you need.
Weighing up German-language capacity: one seat or a whole team? Send us the shape of it and we’ll tell you honestly whether we’re the right fit.
Prefer email? agon@solvateams.com
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